Dr. Nahlah with a patient at the practice
HomeImplantsThe Five-Year Warranty

What the five-year warranty actually covers.

Written out in full, because a guarantee you cannot read is not much of a guarantee.

The Commitment

Any part that fails inside five years is replaced free of charge.

That is the whole of it, and it is the sentence the practice has published since before this site was built. Replacement is free of charge: no deductible, no pro-rata scale that pays less in year four than in year one, and no charge for the appointment at which the replacement is fitted.

01

Implant procedures

The implant work this practice carries out is covered for five years. The post is designed as a lifetime replacement root; the parts above it are what a warranty is for.

02

Cosmetic work

Veneers, crowns and the rest of the cosmetic work designed and fitted here are covered on the same five-year terms.

03

All-on-4 full arches

A full arch carries the warranty too, on the same condition as everything else: the six-monthly Precare cleanings.

A patient and clinician talking through a treatment plan
The One Condition

Precare: a cleaning every six months.

The warranty is conditional on Precare, the practice's own maintenance program: general cleanings every six months. That is the same interval any set of teeth needs, and it is the only condition attached.

The reason is not administrative. What ends most implant work early is not the implant, it is the gum and bone around it, and six-monthly cleaning is what catches that while it is still reversible. A practice that guarantees its work for five years needs to see the work during those five years.

  • A general cleaning every six months
  • Booked at the office that did the work
  • Keeps the five-year warranty in force
If Something Goes Wrong

Call the office that did the work.

There is no form and no claims department. Ring the office, describe what has happened, and you will be seen. Second opinions on implant surgery are free, whether the original work was done here or somewhere else.

How long does the warranty run?
Five years from the date the work is fitted.
What does “replaced free of charge” mean?
The failed part is remade and refitted at no cost to you. The laboratory is in the building, which is why the practice is able to commit to this at all.
What keeps the warranty in force?
The Precare cleanings, every six months. That is the condition the practice publishes, and the only one.
My question is not answered here.
Call the office rather than assume. The practice would rather answer a specific question about your own treatment than have this page guess at it.